PAYMENT

1. What methods of payment do you accept?

We accept all major credit cards (Visa, AMEX, Mastercard), debit card, cash, and cheques.

2. When will I be charged?

We charge you on the 1st of each month, a month in advance. We ask for a $25 deposit to cover the packing materials that we deliver. This is credited to your first months storage or can be refunded if the packing materials are returned unused in original condition. If we pick up your items during the month we pro-rata the charge for the first month and then make subsequent charges on the 1st of each month.

STORAGE

1. Do I receive a record of what I put into storage?

Storage Porters will give you a written or emailed invoice/inventory when we come to collect your belongings. This inventory reflects the number of boxes you are storing with us.

2. What is the length of my commitment?

Your commitment can last from 1 month to eternity. Its your choice.

3. Where are my items stored?

Your items are stored at one of our climate-controlled, highly secure facilities.

4. What do I do if I’m not sure how many boxes I will need?

This is a common problem. To overcome this, we bring you more than enough boxes. We only charge you for the boxes you end up using. Simply give the unused boxes back to us when we come to pick up your packed items. You can buy moving boxes and we deliver too. 

5. How long does it take to retrieve my belongings?

The best rule of thumb is that the more notice you give us the greater the likelihood we will be able to deliver your items back to you on the day and time you choose. 24 hours notice is usually sufficient.

6. Do I need to be present when you deliver my belongings?

While we like to meet all of our customers face-to-face we can deliver your items to a concierge or front desk security guard. We need written consent (email) by you in order to deliver to a third party.

7. Do you deliver to places without elevators?

Yes, we will pick-up and deliver your items wherever you live, right into your front door or room of choice. You don’t have to lift a finger.

8. Are my stored items insured?

You can purchase insurance for $1 per $100 of insurance per box for each month.